The GAMB Code of Ethics
Upon joining the association, each GAMB Member agrees to abide by the GAMB Code of Ethics.
- Honesty and Integrity
GAMB Members shall conduct business in a manner reflecting honesty, honor, and integrity. - Professional Conduct
GAMB Members shall conduct their business activities in a professional manner. Members shall not pressure any provider of services, goods or facilities to circumvent industry professional standards.
Equally, Members shall not respond to any such pressure placed upon them. - Honesty in Advertising
GAMB Members shall provide accurate information in all advertisements and solicitations. - Confidentiality
GAMB Members shall not disclose unauthorized confidential information. - Compliance with Law
GAMB Members shall conduct their business in compliance with all applicable laws and regulations. - Disclosure of Financial Interests
GAMB Members shall disclose any equity or financial interest they may have in the collateral being offered to secure a loan.
The GAMB Professional Standards & Best Lending Practices
As a member of GAMB, we promise our customers that we will:
- Offer rates and fees that are not discriminatory based on race, color, religion, national origin, gender, marital status, sexual preference, or disability;
- Abide by all federal and state regulations pertaining to the mortgage lending industry such as ECOA, RESPA, TILA, FCRA, and Federal Lending Statutes;
- Disclose accurate information in all solicitations and advertising;
- Discuss and explain financing program options;
- Inform you of lock-in options, and provide you with a written document which states your loan terms and rate, whether floating or locked;
- Explain all documents of the loan application;
- Explain all costs associated with the loan transaction;
- Explain the disbursement of fees collected at application;
- Explain the loan process, from application to closing;
- Charge only those fees disclosed or re-disclosed on your Good Faith Estimate;
- Communicate with you throughout the loan process in a timely manner;
- Provide to you a written agreement, which explains the nature of our relationship with you and how we are compensated in this transaction;
- Not engage in or respond to any pressure or influence from any party that seeks to circumvent professional industry standards, guidelines, rules or regulations in a mortgage transaction. We have the right to select all providers of services so long as it is within the scope of industry professional ethics and standards.
If You Have Ethics Questions
If you have questions that relate to ethics or standards of practice, you can contact the GAMB Ethics Committee or the Georgia Department of Banking & Finance.
The GAMB Ethics Committee
The GAMB Ethics Committee investigates and mediates complaints against GAMB Members, and encourages members to adhere to GAMB’s Code of Ethics, Best Business Practices, and state enforcement issues. The committee will also be happy to try to assist you with any concerns or questions you may have regarding ethics.
Ethics Committee Chair Paul Schouest
Southern Mortgage Brokers, Inc.
400 Galleria Pkwy SE, Ste 1500, Atlanta, GA 30339-5953
(770) 435-8840
File a Grievance
To File a Complaint Against a GAMB Member
The GAMB Ethics Committee investigates and mediates complaints made against GAMB Members. Please note that our association does not have jurisdiction over nonmembers. Before filing a complaint to GAMB, please check the GAMB Member Directory on this site or contact GAMB at (404) 845-4075 or by email to determine whether or not the individual you wish to make the complaint against is a current GAMB Member. Please also note that membership in GAMB is individual in nature (i.e., individuals join GAMB, not companies). No complaint made against a GAMB Member will be addressed by the GAMB Ethics Committee unless it is received in writing. If you have a grievance to make regarding a GAMB Member, you must put the complaint in writing, attach documentation to support your complaint (if applicable), and send to:
Georgia Association of Mortgage Brokers (GAMB)
5784 Lake Forrest Drive, Atlanta, GA 30328
(404) 845-4075 Phone, (404) 843-3402 Fax
info@gamb.org | www.gamb.org
In addition to providing the full details of your complaint plus any supporting documentation, please include your name, address and phone number on your correspondence. Upon receipt of a complaint made against a GAMB Member, the GAMB Ethics Committee will let you know that the complaint has been received and will begin its procedures to process the complaint.
To File a Complaint Against a Nonmember
Dealing with our members on issues of ethics is easy because GAMB Members agree to abide by the GAMB Code of Ethics and Best Business Practices upon joining our organization. If the complaint you wish to make is against a nonmember, GAMB has no jurisdiction over nonmembers and therefore cannot act on your complaint. We suggest that you contact the Georgia Department of Banking & Finance, the state agency that is responsible for the licensing of mortgage brokers and lenders in Georgia. They accept, and even encourage consumers to submit complaints, which helps them to better monitor the mortgage industry. We wish you the best of luck in finding a resolution to your problem and are sorry that we are unable to assist you. If you have a need for the services of a mortgage professional in the future, we hope you will consider contacting a member of the Georgia Association of Mortgage Brokers.
Georgia Department of Banking & Finance
2990 Brandywine Road NE, Atlanta, GA 30341
(770) 986-1633 . www.dbf.georgia.gov